Frequently Asked Questions

A standby generator is permanently installed and starts automatically during an outage, powering your entire home. A portable generator must be set up manually, can only run selected appliances, and requires extension cords and refueling.

With proper maintenance, most standby generators last 15 to 20 years. Regular service keeps the engine and electrical components in top condition so your system is always ready when you need it.

The automatic transfer switch is the part of your standby generator system that makes everything seamless. It constantly monitors the power coming into your home.

When it senses an outage, it does two things at once:

1. It safely disconnects your home from the utility grid.
2. It tells the generator to start and begins sending power into your home.

When the utility power comes back, the switch returns your home to the grid and shuts down the generator automatically. This all happens within seconds, so your home stays safe and powered without you having to touch a thing.

A generator monitoring system is a wireless tool that keeps an eye on your standby generator 24 hours a day. It sends real-time updates to your phone or email if the generator starts, stops, or needs attention.

This means you will know right away if there is an issue, even when you are away from home. With our Diamond Membership, our team also receives these alerts, so we can act quickly to keep your generator ready for the next outage.

The best generator for your home depends on what you want to protect. Some families focus on medical equipment and refrigeration, while others prioritize air conditioning, sump pumps, or well systems.

During a free home assessment, we look at your property layout, your electrical panel, and your daily needs. Together we’ll match the right system to your home so you get reliable protection without overspending.

A standby generator is always on guard. The moment your home loses power, an automatic switch starts the generator and transfers your home onto backup power within seconds.

When the utility power comes back, the system switches you back safely and shuts the generator off. Everything happens automatically, so you stay protected without lifting a finger.

A home standby generator is your home’s automatic safety net. It is permanently installed outside your house and runs on natural gas or propane.

The system includes a transfer switch that constantly watches your utility power. When the power goes out, the switch starts the generator and moves your home onto backup power within seconds.

With enough fuel and regular maintenance, a standby generator can run for days at a time, keeping your lights, AC, refrigerator, and even medical equipment operating until utility power is restored.

Most installations are completed in one to two days once permits are approved. Our team handles all of the permitting and inspections for you, so the process feels simple and disruption to your home is minimal.

Your standby generator is connected to your home through an automatic transfer switch that ties directly into your electrical panel. When power goes out, the switch moves your home safely onto generator power within seconds.

If your panel has limited space, our licensed electricians will review options with you. In some cases, we can free up room by combining circuits. If more space is needed, we may recommend upgrading to a larger panel or adding a sub-panel so your generator can operate safely and reliably.

Standby generators are always installed outdoors on a secure concrete pad. They are placed far enough from doors, windows, and property lines to meet safety codes, while also positioned close enough to your home for efficient operation.

In flood-prone areas, generators can be mounted on hurricane-rated stands to keep them above rising water. Our team reviews local regulations and manufacturer guidelines to choose the safest, most practical location for your property.

No matter the setup, you can count on a clean, professional installation that blends with your home and keeps your generator safe and reliable for years to come.

Every home is different, and your generator should reflect your needs. Some families want to make sure the AC never shuts off, others focus on medical equipment, refrigeration, or well pumps.

During your free home assessment, we look at your property layout, service panel, and priorities. Together we’ll design a system that covers what matters most to you and install it safely with licensed electricians and plumbers.

Your free home consultation is the first step in protecting your home with a generator. During the visit:

• We walk your property with you and look at your electrical panel, meter, and gas lines.
• We identify the best location for your generator and check if any permits or HOA approvals are needed.
• We talk through fuel options, such as natural gas or propane, and what will work best for your home.

You’ll finish the visit with a clear plan, an honest written estimate, and answers to all of your questions. No pressure, and no hidden fees.

Standby generators run on either natural gas or propane. If your home already has a natural gas line, your generator will be connected directly for a steady supply and you will not need to arrange fuel deliveries.

If your generator runs on propane, you will work with a local propane supplier for tank fills and refills. Many homeowners schedule seasonal top-offs to make sure their tank is ready before hurricane season.

Our team will guide you on the best fuel option for your home during the installation process, and we are always available if you need a referral to a trusted fuel provider.

Whole-home generators run on either natural gas or propane.

• Natural gas: If your home already has a gas line, your generator can usually connect directly for a steady, automatic fuel supply.
• Propane: If natural gas is not available, a propane tank provides reliable backup. If you do not already have one, we can install a tank on a secure pad.

In both cases, the installation meets all safety codes and manufacturer standards, so your generator will always have the fuel it needs when an outage happens.

Both propane and natural gas are reliable, clean-burning fuels that keep your generator ready when you need it most.

• Natural gas: Convenient if your home already has a gas line. It provides a steady fuel supply without storage tanks.
• Propane: Ideal for homes without natural gas service. A properly sized tank gives you dependable power for days during an outage.

Either option is efficient, safe, and environmentally friendly, so your home stays protected no matter which fuel you choose.

If flooding is possible, safety comes first.

• Before flooding: If water levels are rising near your home, shut down your generator to prevent damage. If you have already evacuated, call our office and we may be able to turn it off remotely.
• After flooding: Do not restart your generator until it has been inspected. Water in the engine or electrical system can cause serious damage. Our licensed technicians can drain, clean, and safely restart your system if needed.
• Preventing issues: In flood-prone areas, we recommend installing your generator on a hurricane-rated stand to keep it safely above water.

If you ever feel unsure, call our support team and we will guide you or schedule service.

Emergency service during a hurricane does involve an additional fee because of the risks and special circumstances. The exact amount depends on the timing and the situation.

You will always know the cost up front. Our team explains all charges before a technician is sent, so there are no surprises on your bill.

If you are a Diamond Member, you also receive priority service during storms, which means faster response when demand is at its highest.

During a hurricane, we receive many calls for service. To keep everyone safe, we focus first on:

• Homeowners who rely on power for critical medical equipment
• Diamond Members, who receive priority appointments as part of their service plan

While exact response times cannot be guaranteed in storm conditions, you can count on us to reach out as quickly as possible. If you would like priority status during emergencies, ask about our Diamond Membership.

If your generator does not start or stops running during a storm, here are safe first steps to check:

1. Fuel supply: Make sure your propane tank or gas line is not empty or shut off.
2. Auto mode: Confirm the generator is set to “Auto” so it can start automatically.
3. Circuit breakers: Check the breaker on the generator and the breakers in your home’s main panel to be sure they are switched on.

If these steps do not solve the problem, call our support team right away. Do not attempt repairs yourself during storm conditions. Our licensed technicians are trained to respond as quickly as possible, and Diamond Members receive priority service during emergencies.

Preparing your generator before storms arrive ensures it will be ready when you need it most. Here are the key steps:

• Locate your generator key so it is easy to find in an emergency
• Confirm it is set to Auto mode so it will start on its own if power goes out
• Check your fuel supply and top off propane tanks if needed
• Stay current on maintenance so the system is tested and ready to run under load
• Protect against water by making sure the generator is clear of debris and raised in flood-prone areas
• Save our contact information so you can reach us quickly if you ever need help

Exercise Mode is a built-in feature that automatically runs your generator on a schedule, usually once a week for 20 to 30 minutes.

This brief run keeps the system lubricated, charges the battery, and lets you confirm everything is working properly before an outage happens. You can set the day and time so it runs when you are home and able to listen for any unusual sounds.

Following the manufacturer’s schedule (weekly, bi-weekly, or monthly) helps ensure your generator will be ready the moment you need it.

A standby generator, like a car engine, works best with regular tune-ups. Maintenance includes:

• Inspections to check for leaks, loose connections, or worn parts
• Oil and filter changes to keep the engine running smoothly
• Battery and system tests to confirm it will start when the power goes out
• Exercise runs to keep everything lubricated and ready

With proper maintenance, your generator will last longer and always be ready to protect your home during an outage. Many homeowners choose our Diamond Membership so these services are handled automatically on a set schedule.